Skylight Financial | A NetSpend Company | Innovative Paycard Solutions

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Security, Compliance & Support

Extensive security procedures are employed to ensure the privacy of employees' personal and financial information. You are not responsible for replacing lost or stolen cards, investigating fraudulent activity, or managing escheatment. Skylight Financial is certified by the Payment Card Industry Data Security Standard (PCI DSS) and compliant with federal regulations and guidelines governing paycards including:

  • Electronic Fund Transfer Act
  • Gramm-Leach-Bliley Act
  • Sarbanes-Oxley Act

With the Skylight paycard, all ATM and point-of-sale (POS) PIN-based debit transactions require a card swipe and PIN entry, minimizing disbursement-related fraud losses typically associated with paper checks. All Visa signature-based and PIN-based debit transactions are processed through the Visa Network and protected by Visa's Zero Liability. All are eligible for Visa's Purchase Protection. Additionally, cardholder funds are FDIC-insured through participating bank partners.

Dedicated customer care is provided by Skylight Financial's highly-trained and experienced support staff. Support is available via:

  • Person-to-person, 365 days a year
  • Toll-free, bilingual automated phone system, 24/7
  • Online Banking, 24/7
  • Same-day email support

Customer care in both English and Spanish is provided by Skylight representatives. Multi-lingual customer care for virtually every language in the world is provided through a translation service.